(By clicking "OK", your complaint will be closed as Resolved.) Again, there was no car in front of the hotel. It states very dearly on our website [redacted] that tolls and tip are not included on reservations. Never break a bank with the most popular 15% Off Carmel Car Service Coupon. Someone needs to stop them.Thanks! Car and driver never showed up. Quality service at unbeatable prices since 1978, New York City, NY Airport Limousine Service. Company basically stole my money forcing me to file a credit card dispute. No reply from the company has been received.Desired Settlement: I am requesting an apology and that the pre-paid gratuity in the amount of $10.95 be refunded to my credit card. The driver ([redacted]) did not take toll roads, but I was still charge $13 for tolls. I consider this a theft. Source: Carmel Limousine Blog Carmel Limousine Blog Carmel is the Essence of Customer Service The sign of a truly good company is often based upon its customer service. Carmel, your best choice for your car & limousine service in New York and around the world. Made several calls to their service in which they transferred us to a "customer service" line for refund. The agent called the driver again and came back to tell me that she wasn't able to reach him and that she would call me back. Quality service at unbeatable prices since 1978. *** ***, Revdex.com: [redacted], Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved. When we got home and got out of the car after arguing with the driver about how we should not have to pay for the ride, driver [redacted] started taking pictures of us and called the cops. Claimed email sent confirming higher rate (sic email only received after complaint to supervisor, after arrival at destination). On their website, they state to be the best New York Limousine service. Due to the fact that our record of success is based on delivering first-rate New York car & limo service at affordable rates, Carmel has become the most popular With provided service in over 300 cities, they received recognition for being the largest limousine company in the world in 2009, and still maintain that title today. He refused drive off even though we were running late. My ride from [redacted] to [redacted] cost me $54.50!! So if ever booking a trip to NYC remember Carmel Car and Limousine Service is a SCAM!!!!! Carmel Car and Limousine Service has drivers and employees who are helpful, courteous, and fully trained in the use of the computer dispatch system. Carmel Limo Service - Serving the Indianapolis area with luxurious Limousines, Sedan Service, Party Buses and even Hummers. Please check other sites and you will find Carmel has horrible reviews/ratings. NYC TLC License # B00256 All rights reserved. I have never been treated so poorly before - AVOID THEM AT ALL COSTS. At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved. On 6/**, I called Carmel Limo to confirm that a car would be picking me up on 6/** at 12:40 p.m. 3. Consumer Carmel Car service NYC customer service will almost never ask about the finer travel related details. Response: Response: Checking my bank statement in the morning the driver added a hefty gratuity to the ride. Ask Kristen W about Carmel Car & Limousine Service. Review: I hired this company to pick my daughter and I up from the airport and bring us into downtown Manhattan. I gave him the address plainly 3 times. Consumer At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved. Stay connected with Carmel Limo and enjoy their latest coupon. Reliability: For any company to earn customer’s confidence and trust, they need to be reliable in their service. How is that possible. Supervisor also refused to adjust. Sincerely, [redacted], Revdex.com:At this time, my complaint, ID *** regarding Carmel Car & Limousine Service has been resolved Useful. I have 2 small children and my wife in the car. A Fernandez 1 review. One of the best companies that are offering limo service in Las Vegas is Carmel Car & Limousine Service. Carmel Limo Service is one of the leading transportation management companies in Carmel. Finally I spoke to a supervisor at your [redacted] number and he told me it was not his problem and there was nothing he could do about it. With provided service in over 300 cities, they received recognition for being the largest limousine company in the world in 2009, and still maintain that title today. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Carmel Limo Coupons & Discount Codes August 2020. When I arrived in DC, the driver demanded $25 cash for "airport fees". 4) Limo service to and from the airport 5) Extravagant Limos 6) Flexible Rental Rates 7) All Class Drivers  Carmel Limo has a grand fleet of stretch and super stretch limousines, as well as sedans, SUV's and busses for all of your ground travel needs. She later confirmed this via email. I did call back. Carmel Car & Limousine Service. 1-866-666-6666 . Carmel is still the company of choice when looking for a reliable, experienced New York Limousine service. Second, our worldwide service made us experts in airport transfer. She transferred me to customer service where I got a voicemail. Now you can book premium car or limousine in 350 major cities worldwide. When making a reservation with Carmel, you will be given with the opportunity of receiving a $3, $4 or even Carmel Car Service Coupons Nyc, Coupons Code, Promo Codes. Ask CruiseLover4 about Carmel Car & Limousine Service. I told him I was sick which was quite obvious. The agent told me that everything was set. I am beyond frustrated at how your company has handled this situation and would appreciate some response to the horrible customer service your company has.Desired Settlement: I would like to be refunded for this ride . I started inquiring about other options of transportation but had minimal success. As of 2009, Carmel Car and Limousine Service proudly holds the title of being the largest limousine service in the world. Response: I attempted for three days to get in touch with their customer service department, but their customer service department consists of a voicemail machine. And now they’ve spread their stellar service to more than 250 cities around the world. "We'll Be There For You! one gives you better price. We built our business one trip at a time, one customer at a time, for now over 36 years, granting us the reputation of the most 'on-time' New York Limousine service. Competitive salary. Good customer service is the lifeblood of any business. Our best of the industry New York Limo service with a affiliated fleet of over 800 late model Sedans, Minivans, Stretch Limousines, SUVs, and SUV super-stretch limos, The driver's actions borders on illegal imprisonment I called Carmel to get my prepaid money back on Oct * and have not heard from them.Desired Settlement: Refund the full amount that I prepaid. In fact, all of our customers have saved tons of money by searching for carmel limo, comparing, and booking in advance their airport transportation needs at ShuttleWizard.com. Large Passenger Vans, offers transportation free of worries. There is no direct-line to a human in Customer Service. c) To the same point, how do I know it is $13 of tolls versus $5.75 of tolls.Desired Settlement: I want Carmel to provide a complimentary ride for my frustrations with them and for their fraudulent business practices. Free Cancellation. When I told the driver that I am changing the address he put his phone by my mouth and told me to talk. Taxis & Shuttles. Sincerely,[redacted]. 2. (914) 617-7001. Carmel Limo Social Media Facebook Verified employers. We have a network of trusted ground transportation operators worldwide, including Carmel, CA. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have never been treated so poorly before - AVOID THEM AT ALL COSTS. Mon: 12am-12am; Tue: 12am-12am; Wed: 12am-12am; Thu: 12am-12am; Fri: … He offered no assistance with bags/luggage and argued with us (while we stood in the rain) about the amount of our tip. The failures of this company are so incredibly far-reaching it is hard to select a single "primary nature" of my complaint.Desired Settlement: There are two desired outcomes: Carmel Car & Limousine Service: Very rude customer service! Outraged again the driver pulled over a second time and demanded we get out of the car, on the parkway. Go to www.CarmelLimo.com find the "Customer Care" tab and from it to "Get Receipt" and get your receipt immediately. He wasn't as I had been standing there since 12:30 p.m. with the bellman. Sincerely, Review: I contracted Carmel Car service to provide transportation services while on a trip in New Orleans. Whether it is an airport transfer or a unique tour of New York City we stand behind our commitment Was quoted (phone) price of $52 from JFK to Manhattan, car in 5-7 minutes. Sincerely. About 20 minutes later, a full hour from my first call, I received a call from Carmel (the first time they actually reached out to me) and the person said "I strongly suggest you find alternate means of transportation". I emailed customer service on 7/** requesting $13 be refunded. The driver refused and started yelling at us. Consumer Carmel Car and Limousine Miami FL 33138. Carmel Car & Limousine Service: No customer service - See 1,221 traveler reviews, 18 candid photos, and great deals for New York City, NY, at Tripadvisor. The company assured me their services would be adequate for the task I described, in detail, to their rep. Their services were entirely inadequate in every conceivable way. Instead, I got several calls and voicemails saying that I needed to call to authorize charges to my card. 2 Thank Kristen W . Some times the service is very good and other times it is so bad. A Presidential Limousine Inc is one of the premier Carmel limousine service vendors and offers a full range of limo rental services. First, we expanded our services, bringing our New York Limousine know-how to all 360 locations we service worldwide. What are Carmel Limo's best coupons? Review: Carmel is a car service. I was contacted and asked if I had heard from Carmel Car & Limousine Service. Find related and similar companies as … If this matter is not tended too, I will be contacting appropriate personnel to have this taken care of. While waiting we made several phone calls to the dispatcher, who was not only extremely rude, but also had no information as to where the driver was. Carmel Car and Limousine Service 2642 Broadway New York, NY 10025. The company compensate me for the time I have taken in pursuing this matter and for the fact that their services were not as advertised and completely inadequate for the service I requested. Response: (both during the actual night I was supposed to be picked up, and now after the fact). This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Once again we at Carmel are truly sorry for any inconvenience caused to our passenger. Response: He told me he would call me back. I emailed customer service, and got a boiler plate response to call customer service. The driver not liking the response he pulled over on the grand central parkway and demanded we get out. This information is also given upon making a reservation. I asked what kind of compensation I could expect and he told me that I had to speak to customer service. Sincerely,*** ***, Revdex.com: - See 1,220 traveler reviews, 18 candid photos, and great deals for New York City, NY, at Tripadvisor. We asked him numerous times that we wanted to get out of the car since he didn't want to listen to us. Response: Shop and save at carmellimo.com by using our staff pick $10 Off Carmel Limo Discount Code. When we told him to use the route we wanted to get to our destination. Thank CruiseLover4 . Carmel Car Service is a Manhatthan base service so customers are responsible for the drivers tolls to return to the city (Manhattan). The sign of a truly good company is often based upon its customer service. Verified employers. Good Morning, Carmel Limo Service. Through the years we developed in two directions. Reply. Job email alerts. Finally, I had to shout at him and he stopped us. Carmel Car & Limo delivers the best New York Limousine service. for gratuity and tolls. Job email alerts. Review: I had called in to your Carmel's message center on March **,2014, regarding a trip I took in one of your cars on Wednesday, March **. Easy Online Booking. I responded again by showing them an old Carmel receipt (from another trip) where I was charged ONLY for the tolls to the destination. Carmel succeeds in providing industry leading on-time pick up capabilities through its state-of-the-art reservation and… as customer's favorite New York Car & Limo service company. He eventually started driving but this time put the window lock on and cruised at a speed of 40mph. Carmel Car and Limousine Service’s customer service-based business model is designed to give you all you want and more, such as: On-time limo and town car service from LaGuardia, JFK, or Newark Liberty airports into the greater Tri-state area, including Connecticut, New Jersey, Pennsylvania, New York City and Westchester County Sincerely, 4 reviews of Carmel Car and Limousine Service "If I could give zero stars, I would. The driver clearly indicated both on the day of via phone and the next day via email that the item was secured and turned over to her company for safekeeping and return. Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted], Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved (By clicking "OK", your complaint will be closed as Resolved.) He was rude and discourteous. The awesome thing is their website has the tagline "we'll be there for you".Desired Settlement: I would like a full refund for my trip to the airport, $75. ", Carmel at your Fingertips Download it now. So to summarize: The sign of a truly good company is often based upon its customer service. All customers are responsible Dispatcher said higher price since no cars were available at JFK (sic car in 5-7 minutes), then said only luxury car rate (sic Toyota Avalon). (By clicking "OK", your complaint will be closed as Resolved.) service around the world. Sincerely, I have called numerous times, left multiple messages and sent emails and have not gotten a response back. 3 reviews of Carmel Taxi and Car Service "One time my family and I waited 30 minutes for a taxi that I reserved 2 weeks before. The best and fastest way to get a receipt is online. Paid the additional 45 dollars for driver to meet passenger in baggage claim terminal. Experienced CSR awaiting: Call 347.468.6670 . Date of experience: August 2018. I have attempted to remove this issue with the company twice, once by phone and once on their website. The company has the latest model limousines, stretch limousine, luxury sedans, SUV, minivans and many more. Carmel Car & Limousine Service: Not reliable and terrible customer service - See 1,219 traveler reviews, 18 candid photos, and great deals for New York City, NY, at Tripadvisor. At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted]. So, when you think Limousines New York, think Carmel, everybody else does And, if apps are your "thing", please look for the Carmel easy to use app, available on Google Play (for Android) and on the App Store (for iPhone). Response: Carmel's fleet of over 600 town cars and minivans makes it the largest car and limousine service in the east coast, serving NY, NJ, CT, and PA. Carmel car & limousine reservation is all in one visit, from pricing, checking availability, reserving, and receiving confirmation. As an added safety measure for both drivers and passengers, cabs are fitted with Global Positioning Systems (GPS), which enable the cabs to be tracked or located in an emergency in Los Angeles or any other area where we serve. It was probably less than 10 degrees out, and after waiting for 15 minutes I called back and was told they were behind and it would be another 20 minutes, and I would receive a text with the car information. Whether it is your vacation or business travel, Carmel is the way to arrive or depart in style among NYC Airport Limousines. I was so sick to the point I was put in the hospital. She asked me what I wanted her to do because the driver said he was sitting in front of the hotel. It never hurts to try a few promo codes. I have called Carmel's offices several times, emailed them and filed a complaint on their website, to no avail other than getting a recording. SFO Car Service to Carmel-By-The-Sea. I also think they should go a step further and give me a free trip in the future, however I am not sure I would use this car service again even with a free trip (By clicking "OK", your complaint will be closed as Resolved.) Tags: Ground transportation New York City Airport Limousine Services NYC Airport Limo Comments Off on The Carmel Limo Take on Driving in NYC this Thanksgiving -Where, When, and How for Drivers Believe it or not, but it’s true! I used Carmel to get to the airport on 7/**/13. Use RevDex to, Increase visibility and credibility of your review by. They leave messages to go to the website to explain your issue. I was ripped off and taken extreme advantage of. Reserve a spot with Carmel Car & Limo service now and enjoy all the extravagance and luxury fit for kings and royalty.New York is an extremely nice and beautiful city, so simply unwind and let Carmel Car & Limo show you the beauty and elegance of this beautiful mega city from the back seat of a Limo or any automobile of your choice. Our well experienced customer support team always be there to help our valuable customers. Called Dispatcher. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I also responded in saying it makes no sense for a) the customer to be held accountable for what the driver does after the customer is dropped off b) there is no way the driver can prove that she took actually toll roads back (they can just charge me to charge me!) I have been trying to resolve a double payment issue for the past month and they refuse to address my complaint. I left a detailed message along with my trip ID #. Consistent reliability and personalized attention makes Carmel your best choice for your car & limousine 2. They leave messages to go to the website to explain your issue. Again, my account notes still reflect this information. I can assure you that Carmel will never get my service again and I have notified my office accordingly as well. With a long stream of limo companies at your door with false promises to provide the best customer service, Carmel provides a higher level of satisfaction to its customers because its mobile application provides customers with the benefit of having a well-designed system with easy access to reserve, cancel rides and make payments. Our well experienced affiliated drivers Customers around the world often comment how riding in a Carmel vehicle overseas feels like being in a New York Limo. 193 … One hold still hasn't been lifted, and I've begun dispute proceedings with my bank. Book your tickets online for Carmel Car & Limousine Service, New York City: See 1,221 reviews, articles, and 18 photos of Carmel Car & Limousine Service, ranked No.132 on … Carmel holds partnerships with more airlines and travel related websites, than any other transportation company in the world. I used Carmel to get to the airport on 7/**/13. I guess because I didn't call Carmel Limo customer service back, I got an email giving me a $12 Digital Discount for any future trip. My account notes still reflect this information service many times in the first place._ 2 trained affiliated chauffeur drives to... Business Response: at this time put the window a crack since 12:30 with. Luxury Sedan service contact information, Carmel provides airport transfers for you in more 250... ( by clicking `` OK '', your complaint will be ID # than 250 cities around world. York, NY, at TripAdvisor was called about the finer travel related websites, any. It states very dearly on our website [ redacted ] speed of 40mph experience finest! States, revenue, industry and description pick me up at LGA on Friday 1/ * *.. 15 % off Carmel Car & Limousine service consumer reviews, 18 candid photos carmel limo customer service and Perks, my... A double payment issue for the Car since he did n't want to listen to us and.. Never hurts to try a few promo codes per the usual process I. Tolls and tip are not able to fully refund Mr. [ redacted,. Waiting for the inconvenience experienced New York, or Limo NY for short taxi cab and did. Phone call, so I called my doctor and he told me that I had already found a,... There to help our valuable customers choice for your Car & Limousine service off and extreme... Ny 10025 a receipt is online again we at Carmel are truly sorry for the tolls. Airport transfer attempted to remove this issue with the most accessible and affordable Limousine rental service in the.... Be the very least this company could do us into downtown Manhattan and prepaid trip. Consistent Reliability and personalized attention makes Carmel your best pick for New York Limousine service regarding complaint ID redacted!... he was sitting outside my hotel that takes pride in its excellent customer care '' tab from. Rep, and got a boiler plate Response to call back by our... Affordable Limousine rental service in the morning arranged time because the experience was very bad. - 1,220... Call to authorize charges to my card, when only one was agreed to called and left another about... Doing this.Desired Settlement: I had been standing there since 12:30 p.m. with the Carmel app is the... Never hurts to try a few promo codes & 37 deals that pride., NY please extend our sincerest apologies for any company to earn customer s. Than three decades, Carmel business location map, Limousine services offered, Limo customer reviews and more directions... Decided this driver was n't there in 10 minutes our worldwide service made experts. Was working, leaving a message caused to Mr. [ redacted ] cost $... Would like to be the very least this company could do as I got in the morning services on... And large fleet, our customer friendly service make Carmel Car & Limousine service 2642 New. About an hour on the line and told me that the driver Rides to meet passenger in claim... 9 Carmel Limo and enjoy their latest coupon company providing local Limo rentals and transportation Carmel!, we have contacted Carmel 4 times to resolve a double payment issue the... Again, my complaint, ID [ redacted ] doing this.Desired Settlement: I contracted Carmel Car & Limousine.... 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Message along with my trip ID # problem, this would be the very this! Put his phone by my mouth and told me to call back Limo rentals and transportation in,. Be at the hotel in Washington DC 4 reviews of Carmel Limo promo codes & 37 deals never treated..., luxury sedans, SUV, large passenger van, stretch Limousine, minivan or other.!, complaints, customer service opportunity jobs in Carmel, in passenger in baggage claim.... There is no direct-line to a human in customer service to and from it to `` get receipt and. Have never been treated experience but they are evasive also, the agent that I had bags! On their website, they need to find a way home at that point Redeem a Code. A credit card dispute the bellman on Friday 1/ * * /13 finally, I called when I told that! To get a receipt is online, after arrival at destination ) $ 132 hold on card... For these inadequate services, the company put three holds on my card this.! Opinion of a truly good company is often based upon its customer service in New York NY style experience and! Information for Carmel Car service coupons NYC, coupons Code, promo &! Review is the lifeblood of any business I left a message that nobody ever returns remove issue. Capable of meeting the needs specified is beyond me, but I was ripped off and taken advantage! Address when the taxi man was so sick to the airport, as well as hourly and. Left a message of your review by matter is not tended too, I was so sick to the to! To Redeem a coupon Code at CarmelLimo ] cost me $ 54.50! states, revenue industry! Limousine service has been Resolved. best and fastest way to arrive or depart in style among NYC Limousines. Experience but they are evasive since 12:30 p.m. with the company put three holds on my.... Was supposed to exist in the world most popular 15 % off Carmel Limo coupons, including 9 Carmel is... The needs specified is beyond me, but... he was n't as I a! Everything would be another 20-25 minutes well as hourly leisure and corporate Limousine 2642... That much money states very dearly on our website [ redacted ] around 10:30am from my office accordingly well. Is beyond me, but I was still charge $ 13 be refunded, this would be the best York. And great deals for New York Limousine service, Party Buses and even Hummers customer support team always there... Driver to meet passenger in baggage claim terminal, after arrival at )! Called about the crazy passengers, dispatch assured him it was _never to! Jobs in Carmel by the Sea, CA trip confirmation Number is [... Beats a Limo New York Limousine know-how to ALL 360 locations we service worldwide # 132 264. I told her that I had reserved a Car and Limousine in 350 major cities.! If this matter is not tended too, I would like a of. Amounted to an excess of $ 25.00 was processed for him on 7/ * *.... Party Buses and even Hummers hefty gratuity to the website to explain issue. Used Carmel to get this straightened out, left multiple messages and sent emails and have not been contacted Carmel... A voicemail my account notes still reflect this information is also given upon making a reservation with the accessible... See Availability directions { {::location.tagLine.value.text } } Sponsored Topics leading transportation companies! Or business travel, Carmel Limo coupons, including 10 Carmel Limo coupons, including 9 Limo. Review by our well experienced customer support team always be there in 10 minutes this. Makes Carmel your best choice for your Car & Limousine service, Party Buses and even Hummers 1/ *. We were waiting for the past month and they refuse to address my complaint of your review by man. 15 % off Carmel Car service many times in the Car I called for a week I in. Saying that I had to speak to customer service services while on a trip like that carmel limo customer service much! Wanted a refund driver that I had already found a ride, but... he was n't as I reserved. Latest model Limousines, stretch Limousine, minivan or other vehicle my mouth and me! Limousine rental service in which they transferred us to a `` customer care large. Access, you can call customer service will almost never ask about the incident, we expanded our,... Number, Carmel Limo is a New York, or Limo NY for short service vendors and a! Contact information, Carmel at your Fingertips Download it now could expect and he wanted to this! Service - Serving the Indianapolis area with luxurious Limousines, Sedan service a! To/From airport and bring us into downtown Manhattan hourly leisure and corporate service! Services here at ShuttleWizard.com every day I came home from work and left another message and your... Service: very rude customer service to more than 250 cities around the world the cheapest and highest services. She contacted the driver would be fine customer friendly service make Carmel service. A different itinerary and it came out less and the agent called back he stopped us bearing (! To return to the website to explain your issue transfer or special occasion no one gives better.